Frequently Asked Questions

Quick and easy!

Our FAQ section is the starting point in your search for answers to your questions. Visit the Support & Training section to learn more about the various software.

General

How do I do a data backup on a USB drive? 

Go to the Tools menu – Data Backup.

Click on the Browse button to open Windows Explorer. Select Computer or My Computer to quickly find the drive in which the USB key is located. Select the USB drive and click on the Open button or simply double-click on the USB drive.

When you’re back in the Data Backup screen, you can rename the backup file name to include the date (For example: SFMarch212018.zip) then click on the Start button.

How do you make sure that one-page documents don’t print on two pages? 

Change the print settings of the printer. Select the Printers item in the Control Panel of the computer. Right-click on the printer you want to use then click on the Print Settings or Preferences. Make sure the paper format is set to Letter.

What do I need to do if I want to install the software on a new computer? 

First, do a data backup, either on a USB drive or online with the data on the old computer so that you can restore that backup on the new computer. If the computer is no longer working or otherwise unavailable, you will not be able to do this step. If you will be sending in the computer for repairs, make sure you do a backup BEFORE sending it for repairs.

To install the software on the NEW computer, use the last DVD or USB drive you received. You can also call the Customer Care Service to receive a download link if you no longer have the DVD. Insert the DVD or USB drive into the computer and follow the installation steps.

Once the installation is complete, enter the Licence Code to activate the software. This code is printed on your last SIGA invoice and it is a permanent code. A message will be displayed telling you that this code is used by another computer (your old one) and you can choose to replace this licence (with this new computer). If you had never entered the licence code, you will not get this message.

Finally, before you can restore the data backup, you may need to do an Internet Update (Tools, Internet Update) to make sure the software is at least at the same version that was on the old computer. To restore the backup, go to the Tools menu, Restore Data Backup.

What do you do if the Internet update doesn’t install correctly? 

If you tried to do an Internet update through the software (Tools, Internet Update) and the update seems to have downloaded but does not install correctly, the likely culprit is the computer fire-wall or other anti-virus software.

Close the software and go to the SIGA web site at https://www.siga.net/en-CA/software-update. Select the software you want to update, click on the Start the update button and follow the steps. This will download the update file onto the computer. Once the update is downloaded, double-click on the downloaded file to install the update. To make sure that the update installed correctly, check the version number displayed in the Welcome Screen of the software or in the Help menu, About… item. If you’re still having trouble updating the software, contact the Customer Care Service at 1-800-567-0915.

Error

How do you fix a Runtime Error 429 (RUN-TIME ERROR 429; ACTIVE X CAN’T CREATE OBJECT)? 

This error occurs when files are incorrectly installed in the software and often happens following an installation or an update. Close the software.

Double-click on the Computer or My Computer or This PC (depending on the version of Windows) icon on the computer Desktop.

Double-click on the hard drive on which the SIGA software is installed. The default installation is directly on the C: drive. Note: If you changed the installation drive when you first installed the software, it may be on a different drive.

Double-click on the SFW, SCW, SPW or SRW directory (according to the software).

Double-click on the Dll directory then double-click on the Regdll.bat file (Note: It’s possible that the .bat extension isn’t displayed on your computer).

Restart the computer then re-open your software. If the problem persists, contact the Customer Care Service at 1-800-567-0915.

How do you fix Runtime Errors 91 or 3420 when you open the software? 

This error is caused by extra, missing or corrupt files in the data.

Close the software.

Double-click on the Computer or My Computer or This PC (depending on the version of Windows) icon on the computer Desktop.

Double-click on the hard drive on which the SIGA software is installed. The default installation is directly on the C: drive. Note: If you changed the installation drive when you first installed the software, it may be on a different drive.

Double-click on the SFW, SCW, SPW or SRW directory (according to your software).

Double-click on the Dll directory then double-click on the following files:

  1. ffile.exe (cfile or rfile)
  2. Regdll.bat
  3. fconfig.exe (cconfig or rconfig)

For SigaFinance, double-click on the ZZDATA directory. You may see the following files in this directory: fecrit.mdb and/or fecrit.ldb. The files must be deleted (right-click on the files then click on Delete).

Restart the computer then re-open the software. If the problem persists, contact the Customer Care Service at 1-800-567-0915.

What do I do if I have the following error when I open the software (Component XXXXXX.ocx not correctly registered or is missing)? 

This error may be caused by the User Account Control settings. The User Account Control is a Windows protection function that enables you to control programmes that are trying to make changes to your computer. It works with the computer’s authorisation level for your User Account. The installation, update or authorisation of the software may be blocked by this function. You need to modify the User Account Control settings in order to install, update or authorise the software.

To modify the User Account Control settings:

  1. Right-click on the software icon then click on Properties.
  2. In Properties, go to the Compatibility tab and check the box Execute as administrator.
  3. Click on Apply then close the window.

You should now be able to open the software. A warning message from the User Account Control will open and ask whether or not to authorise the application to open. Click YES. This message will be displayed every time you open the software.

Invoicing

How do you correct Receipts in the Invoicing Module? 

Go to Invoicing, Receipts item. Use the drop-down list to select the client for which you want to correct or delete the receipt. Use the drop-down list beside the calendar icon to select the date of the receipt to correct. If there is an error in the date, delete the receipt and start over. To delete the Receipt, click on the Delete button in the tool bar. If you need to make other corrections, correct the amount(s) and click the Save button. If the receipt was done in a closed month for which the bank reconciliation was already done and the receipt is checkmarked, you need to go to the Bank Reconciliation (Transactions, Bank Reconciliation) and uncheck the amount. Save and close the screen then go back to the Receipts screen and do the steps again.

Note: The Bank Reconciliation may no longer balance. Call the Customer Care Service at 1-800-567-0915 if you need more information to resolve your issue.

Payroll

How do you delete a pay for an employee? 

Go to Payroll, Payroll History. Select the employee from the drop-down list and click on the pay you want to delete. Click on the Delete button in the main tool bar and answer Yes in the Confirmation window. If the pay you want to delete has been checked in the Bank Reconciliation for that month, you must first uncheck that pay in the Bank Reconciliation then re-do the steps to delete the pay. Note: The bank reconciliation will no longer balance for that month. For more details, see the Video Help, Topic 10.5.

How do you do an end of employment and produce a Record of Employment (ROE) for an employee? 

First, make sure that you’ve already done the last pay for this employee. Then, go to Payroll, Files Setup, Employee Profiles and select the employee from the drop-down list. In the Employment Periods (2) tab, click in the End Date cell beside the Start Date and click on the calendar to select the last day they worked. You can enter a note if necessary. Click on the Save button in the tool bar.

To print the ROE, go to Payroll, Record of Employment (ROE). Select the output for the report (on Screen, on paper to a Printer or in a File such as a PDF format). Select the employee from the drop-down list as well as the employment period for the report. Click on the Print button in the tool bar to print the report. Note: This report is NOT an official document. You must either file the ROE online or order the paper forms from Employment Canada. Use the SigaFinance report to fill out the ROE.

How do you enter a Vacation Pay in the Payroll Module? 

Go to Payroll, Payroll Calculations, select an employee then select the Pay Details tab. You can decide whether to do a Vacation Pay alone or with a Regular pay. If you will not be paying a regular pay for the period, select the line for the regular pay then click on the Delete button in the tool bar. Answer Yes to the confirmation question to delete that line. If you have a Regular pay as well as a Vacation pay, enter the amount of Regular pay on that line. To add the Vacation pay, click on the Vacation tab on the right of the window.

Payable vacation amounts are displayed in that tab. Enter the amount of Vacation Pay you want to pay in the bottom cell (Vacation Paid on this Pay) then tap the Enter key. On this pay stub, the employee will see how much of this pay was vacation pay and how much remains.

DO NOT FORGET to enter the number of hours (units) which corresponds to that vacation pay (without entering a $ amount). These hours are important for the Record of Employment in the case of an employee that is leaving. The source deductions will be calculated on this pay. Save the pay and continue your usual payroll routine.

SigaFinance

Can I transfer my current SigaFinance accounting to the new SigaFinance evo? 

Current SigaFinance clients can now migrate to the new SigaFinance evo accounting software. Contact the Sales Department directly at 1-800-567-0915. A representative will explain the procedure and recover the data for conversion to SigaFinance evo. A purchase cost is applicable as well as a cost for converting the data.

Note that the Invoicing module is currently under development. It is therefore not possible for clients with this module to migrate to SigaFinance evo.

How do you add a new Asset in the software (a tractor, land or machinery…)? 

There are several Wizards in SigaFinance to help you with more complicated transactions. You can access them in several places in the software. In the Transactions screen, the Wizards icon is in the small tool bar directly above the transactions. For an Asset purchase, choose the New Asset Wizard and follow the steps.

Note that you can change the date as well as other information in the transaction once you’re done. For more information on the Wizards, see Video Help Topic 5.8.

How do you add a new Loan in the software? 

There are several Wizards in SigaFinance to help you with more complicated transactions. You can access them in several places in the software. In the Transactions screen, the Wizards icon is in the small tool bar directly above the transactions. For an Asset purchase, choose the New Asset Wizard and follow the steps.

Note that you can change the date as well as other information in the transaction once you’re done. For more information on the Wizards, see Video Help Topic 5.8.

How do you cancel/delete a transaction in a closed month? 

Select the transaction you want to cancel by clicking anywhere on it with the mouse. Click on the Delete button in the main toolbar at the top of the screen. Click on Yes in the Confirmation window. The software will automatically create a red cancellation transaction.

How do you close a financial year? 

Close all open windows in the software. Go to the Transactions menu, Year End Closing item. Select the location for the data backup. To change the location of the backup, click on the Browse button to open the Windows Explorer and select another drive and directory. Change the backup file name if necessary (For example: Jan-Dec 2017 Closing). Click on the Close Jan 2017-Dec 2017 button (according to the financial year).

How do you correct a transaction in a closed month? 

Go to the transaction you want to correct/change and make the required changes. When the transaction balances, click on the Save button in the main tool bar at the top of the screen. Click on Yes in the Confirmation window. The software will automatically create a red cancellation transaction and a green corrected transaction.

How do you make accounting Adjustment entries in SigaFinance? 

Go to the Transactions menu, Adjustments item. Using the drop-down list at the top-left of the screen, select the financial year you want to affect and choose whether to do the adjustment at the Year End of that financial year or at the Opening of the following year. Use the checkboxes at the top-right to Display All Accounts and/or Display All Registers per Account. If the accountant gave you adjustment/correction transactions to do, enter the amounts in the DT and CT columns under the Corrections heading. If you were simply given new balances, enter the amounts in the DT and CT columns under the New Balances heading.

To enter amounts for accounts with Registers (such as Loans, Assets, etc.), click on the account line in the top pane and enter the amounts for each Register in the bottom section. When you’re done, the amounts in the DT and CT columns should balance. Checkmark the box at the top of the screen for the software to Generate the Adjustment Transaction automatically then click on the Save icon. Use the Add a new adjustment button to add a new adjustment.

How do you open a closed financial year? 

Go to the Files menu then General Settings. In the General tab, click on the Financial Years button. Using the drop-down menu, select the financial year you need to re-open then remove the checkmark beside Closed Financial Year.

How do you print the GST/QST/HST report? 

After you’ve done the transactions for your reporting period (monthly, every three months or yearly), go to the Reports menu, Tax Refund Forms item. The Tax Forms report screen will open. Select the type of output (on Screen, to a Printer or to a File).

We recommend that you checkmark the Report with Audit box. You can also have the software generate the Reversal Transaction automatically when you’re ready to send the report. This means that all amounts which were previously entered in the tax accounts are balanced to zero and now become Receivables or Payables and the software generates this transaction automatically.

Why should you do Month-End Closings? 

Month-end closings should be done in order to avoid changing or completely erasing entries that are required to balance the tax accounts. When printing the Tax Refund Forms with the Audit, any transactions that have been changed in closed months are printed at the top of the report and balance correctly with previous reporting periods.

When months are not closed, modified transactions are NOT displayed on the verification report and are therefore much more difficult to track. This can cause discrepancies in previously reported amounts to the government and what you actually have in your software for subsequent periods. Month-end closings are not mandatory but are strongly recommended.